Contact Center Services

Overview

KGiSL Contact Center Services is an end to end multi-channel integrated business service covering the entire customer life cycle management including market research, support for all call-related functions (customer support, sales, collections etc.) & data management that optimizes profitability, revenue, cost to serve and customer satisfaction through standardized processes and transformation enabled solution framework.

Our Contact Center practice offers customized solutions to suit your requirements and consistently improve customer experience across multi-channels of communication. We leverage our feature-rich customized solutions, state-of-the-art technology, unified desktops, innovative tools and highly trained contact center representatives to produce high-quality customer experience while also lowering overall cost of operations.

Our contact center is designed to maximize the value of every customer interaction. We work as an extended wing of your company by incorporating your organizational culture, your brand values, training, quality standards and technical skills which you would demand of your own employees. The calls and the feedback are regularly monitored to drive continuous improvement of services rendered thus allowing our client companies save time, material and effort to focus on core business competencies and operations.

KGiSL provides Inbound & Outbound support in multi-channels as follows to create a seamless service experience in terms of mobility, scalability, cost simplification, and real time data.

  • Voice
  • Email
  • Chat
  • Integrated Multi-Channel

With over a decade of experience in business process support services, we have built a strong foundation in the following customer service solutions:

  • Sales Support
  • Customer Service
  • Technical Support
  • Helpdesk Support
  • Administrative Support
  • Social Media

Industries Served

Every industry has a unique need. Customer service support requirement for manufacturing will be very different from that needed for Banking. Recognizing this we have developed vertical specific expertise. We have rich experience in Media & Telecom, Hi-Tech & Manufacturing, Energy & Utilities, BFSI, Healthcare, and Pharmaceuticals.

Our cost competitive, feature-rich, customizable and scalable Contact Center solution delves deep into your customer funnel. Our world class service quality translates this funnel into superlative sales results for you.