365, BSS, KGiSL Campus, Thudiyalur Road, Saravanampatti, Coimbatore - 641 035, India.

+91 422 4419999

kG Hawes, 400 International Way, Suite #300 Springfield, OR 97477, United States.

+1 866-398-0494

500-325 Milner Avenue Toronto, ON, Canada M1B 5N1

+1 866-398-0494

KGiSL Juniper Building 23 San Andres St, Orange Walk Town Orange Walk District Belize C.A

+1 866-398-0494

Call Auditing & Quality Monitoring Services

Call Auditing & Quality Monitoring Services

KGiSL call auditing and quality monitoring makes your contact center environment more effective. Whether you are a senior executive requiring an overview of the quality of your customer engagements, ensuring compliance, gaining feedback and monitoring product performance, or you’re a contact center manager looking to increase sales, improve KPIs, drive customer loyalty and develop team performance and engagement through targeted insight.

Using our specialists allows your Team Leaders more time to coach and engage with their teams, enhancing engagement, performance and customer satisfaction. The service enables you to understand customer experience and use this insight to drive business improvement.

  • Independent Inbound / outbound Contact Center Quality Monitoring and Evaluation Services
  • Focused on providing accurate feedback that supports delivery of exceptional customer service and experience
  • Provides you data, trends and actionable items you need to make crucial business decisions regarding your customer engagement and people development strategies
  • Robust processes in place to help you measure service delivery against customer expectations

Independent, unbiased, transparent and objective call monitoring and evaluation

Allows your Team Leaders more time to improvise production volumes and yet meeting quality objectives

Obtaining expert independent evaluations supports regulatory and compliance adherence requirements

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