365, BSS, KGiSL Campus, Thudiyalur Road, Saravanampatti, Coimbatore - 641 035, India.
+91 422 4419999
kG Hawes, 400 International Way, Suite #300 Springfield, OR 97477, United States.
500-325 Milner Avenue Toronto, ON, Canada M1B 5N1
KGiSL Juniper Building 23 San Andres St, Orange Walk Town Orange Walk District Belize C.A
KGiSL Contact Center is an end to end multi-channel integrated business service covering the entire customer life cycle management including market research, support for all call-related functions (sales, collections etc.) & data management that optimizes profitability, revenue, cost to serve and customer satisfaction through standardized processes and transformation enabled solution framework.
We leverage our feature-rich customized solutions, state-of-the-art technology, unified desktops, innovative tools and highly trained customer service representatives to produce high-quality customer experience while also lowering overall cost of operations. Services are rendered to the clients from nearshore and offshore delivery centers.
Our customer care service is designed to maximize the value of every customer interaction. We work as an extended wing of your company by incorporating your organizational culture, your brand values, training, quality standards and technical skills which you would demand of your own employees. The calls and the feedback are regularly monitored to drive continuous improvement of services rendered thus allowing our client companies save time, material and effort to focus on core business competencies and operations.
KGiSL provides support in multi-channels as follows to create a seamless service experience in terms of mobility, scalability, cost simplification, and real time data.
“Usually KG’s evaluation and scoring of agents is spot on. We can always depend on them for providing accurate feedback that supports delivery of exceptional customer service and experience. I am happy and confident when I look at KG's CFQ”Kamille Spence-McNichol
We have been working with KG for a number of years and would highly recommend them for all levels of recruitment outsourcing support. They have been successful in finding and engaging talent for us in the US, Europe and Asia and are considered a valuable partner to our in-house talent acquisition team.Matthew Stedman
The team at KG is a reliable asset and extension of our recruitment function. They are great at surfacing passive talent for niche roles and are able to represent our brand well as an extension of our Talent Acquisition function. KG can quickly adapt and adjust searches as business needs shift and their responsiveness is unmatched. I would highly recommend the KG team to give your team a boost!Tiffany A. Irving
It is a pleasure working with KGiSL this entire year, they have always been open and very detailed in calibrations and continues to increase sales through the integrated systems. Looking forward to working with them next year!Regla Farray
KGiSL was one of the first vendors that was on boarded for our team in Coimbatore. From then to having become a strategic partner, the journey has been fruitful for our company. They have a good understanding of our culture and are able to gauge the right fit for the requirements in a quick turnaround time to meet our demands. They are our committed partners and we see that in all our interactions.Reona Rajan
Working with KG is seamless; they operate as members of our recruiting team. KG provides a consistent flow of candidates regardless of the difficulty of the skill set we are searching for, or the lack of feedback on submitted candidates. I enjoy working with them and look forward to continuing our relationship.David Wright
We utilized KG services including medical records management, back-office, call center operations, and S/W development for the past twenty years. The teams’ deliverables were outstanding and the cost supported our financial objectives. I have personally referred KG to many other business colleagues and their experience has been similar. I strongly recommend KG to all businesses.Dr. Steven L. Mandell, DBA, JD
Partnering with KG has resulted in accolades from patients, management, and our shareholders. KG team leverages its resources to support and drive success in all their client initiatives. Having worked with multiple vendor call centers, the primary distinction between them and KG is: KG completes all requests with 100% attention to details and on-time without exceptions. I recommend and strongly encourage any company looking to near or off-shore work to partner with KG. Your success will be guaranteed.Matthew Dorsey
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