365, BSS, KGiSL Campus, Thudiyalur Road, Saravanampatti, Coimbatore - 641 035, India.

+91 422 4419999

kG Hawes, 400 International Way, Suite #300 Springfield, OR 97477, United States.

+1 866-398-0494

500-325 Milner Avenue Toronto, ON, Canada M1B 5N1

+1 866-398-0494

KGiSL Juniper Building 23 San Andres St, Orange Walk Town Orange Walk District Belize C.A

+1 866-398-0494

Contact Center Services

KGiSL Contact Center is an end to end multi-channel integrated business service covering the entire customer life cycle management including market research, support for all call-related functions (sales, collections etc.) & data management that optimizes profitability, revenue, cost to serve and customer satisfaction through standardized processes and transformation enabled solution framework.

We leverage our feature-rich customized solutions, state-of-the-art technology, unified desktops, innovative tools and highly trained customer service representatives to produce high-quality customer experience while also lowering overall cost of operations. Services are rendered to the clients from nearshore and offshore delivery centers.

Our customer care service is designed to maximize the value of every customer interaction. We work as an extended wing of your company by incorporating your organizational culture, your brand values, training, quality standards and technical skills which you would demand of your own employees. The calls and the feedback are regularly monitored to drive continuous improvement of services rendered thus allowing our client companies save time, material and effort to focus on core business competencies and operations.

KGiSL provides support in multi-channels as follows to create a seamless service experience in terms of mobility, scalability, cost simplification, and real time data.

  • Voice
  • Chat
  • Integrated Multi-Channel
  • Email

With over two decades of experience in business process outsourcing we have built a strong foundation in the following customer service solutions:

Customer Support

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Sales Support

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Technical Support

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Key Differentiators

  • 24 x 7 x 365 customer support
  • Nearshore, offshore and blended operations
  • Multiple channel support (email, social media, web based, phone etc.) enabling customer choice
  • Easily scalable operations
  • Automated & robust Work Force Management System, Production & Quality Management Systems
  • Real time dashboard and MIS support
  • Flexible and transparent delivery and engagement model
  • Standardized business processes covering the complete customer lifecycle management
  • Analytics driven approach to sales and service
  • Business metrics-driven approach to continuous improvement
  • Security Compliant (PCI-DSS, ISO 9000, ISO 27001)

Testimonials

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