KGiSL Contact Center Services is an end to end multi-channel integrated business service covering the entire customer life cycle management including market research, support for all call-related functions (customer support, sales, collections etc.) & data management that optimizes profitability, revenue, cost to serve and customer satisfaction through standardized processes and transformation enabled solution framework.
Our Contact Center practice offers customized solutions to suit your requirements and consistently improve customer experience across multi-channels of communication. We leverage our feature-rich customized solutions, state-of-the-art technology, unified desktops, innovative tools and highly trained contact center representatives to produce high-quality customer experience while also lowering overall cost of operations.
Our contact center is designed to maximize the value of every customer interaction. We work as an extended wing of your company by incorporating your organizational culture, your brand values, training, quality standards and technical skills which you would demand of your own employees. The calls and the feedback are regularly monitored to drive continuous improvement of services rendered thus allowing our client companies save time, material and effort to focus on core business competencies and operations.
KGiSL provides Inbound & Outbound support in multi-channels as follows to create a seamless service experience in terms of mobility, scalability, cost simplification, and real time data.
With over a decade of experience in business process support services, we have built a strong foundation in the following customer service solutions:
Every industry has a unique need. Customer service support requirement for manufacturing will be very different from that needed for Banking. Recognizing this we have developed vertical specific expertise. We have rich experience in Media & Telecom, Hi-Tech & Manufacturing, Energy & Utilities, BFSI, Healthcare, and Pharmaceuticals.
Our cost competitive, feature-rich, customizable and scalable Contact Center solution delves deep into your customer funnel. Our world class service quality translates this funnel into superlative sales results for you.
KGiSL Business Support Services has proven capabilities and deep domain expertise in voice, data, and social media business operations. Our delivery center in India provides customer service for multiple processes in various verticals. Our integrated customer care and back-office processing services enable faster return on investment by reducing service costs, improving customer retention and increasing revenue per customer.
Our offerings focus on business metrics such as agent productivity, working capital efficacy, revenue assurance and customer satisfaction, in addition to operational metrics such as order turnaround time, yield and accuracy. Our suite of tools and enablers enhances process efficiency and reliability through business metrics that support your core sales process.
We support through the following offerings:
Helping your business development areas including lead generation, targeted marketing, campaign management, market research, appointment setting and administrative support is one of our key focus areas and particularly gains importance during economic downturns due to increased focus on sales cost optimization. Our solution focuses on cost reduction and revenue-enhancing initiatives helping build a highly effective sales organization for our clients. Pre-sales solution is an important service offering that helps maximize efficacy of the opportunity and sales management lifecycles.
KGiSL Sales Support Contact Center offer solutions that impact your top-line by accelerating revenue enhancement through Sales Support Processes. We cover areas including master data & campaign management, follow-ups to close the deal, response handling, order entry and administrative support. We up-sell and cross-sell your product or service and help increase your marketing potential.
KGiSL provides Appointment Scheduling support either within your existing in-house technology platform or our in-house platform and workflow, integrating our team with yours to provide you the support and flexibility you need to keep costs down and to maximize capacity. Our appointment scheduling team functions as an extension of your process and offer support functions. KGiSL’s proven expertise in front-office and scheduling process allows you to gain relief from the challenging, time-consuming manual work, while benefiting from reduced labor and processing costs.
Appointment Scheduling is ideal for
MSOs are constantly seeking to introduce new products and services to differentiate their offerings from competitors and alternatives. The challenge is how to encourage and increase successful adoption and activation of those new services.
KGiSL offers Order-to-Activation services to MSOs/Telcos, helping them in
KGiSL Technical Support Contact Center is helping clients differentiate themselves through world-class product support services, helping them troubleshoot and resolve problems quickly, thereby improving service levels and attaining higher customer satisfaction. Our Product Support services are cohesively delivered through scalable technology-enabled solutions leveraging multiple channels, such as voice, e-mail, chat, remote assistance and web-based support, and covering the life cycle of a product. Building customer loyalty by swiftly troubleshooting and resolving tickets is the key to our differentiated services.
Our product support services include:
Leveraging a distributed team has become a normal business practice to separate and support growing businesses. May it be for your employees, customers or vendors, KGiSL can help set up a service desk that offer variety of support functions like knowledge base maintenance, employee retention, vendor management and handling enquiries as per the set standards. We assign you dedicated toll-free phone number and your service desk is at the end of an email or a phone call (we support multi-channels) to provide you with the support you need, when you need it.
We partner with clients and function as an extending wing incorporating the organizational culture and brand values. Our solution is configurable to support companies of all sizes. The service desk aims to make tasks as easy as possible while we do all the heavy lifting for clients.
If all you need is a few hours of work done a month regularly without having to intervene, we’ll make sure it runs along silently only bringing you back the analytics you need. The key goal that is important for us to work toward is establishing more value through higher customer satisfaction that goes beyond mere cost savings.
Applying proven strategies, processes and technologies, we are frequently able to eliminate many of the inefficiencies that impede business functions like billing, order processing, scheduling, collections and disbursements. Less inefficiency results in lower costs and often helps companies improve customer service and even grow revenue.
KGiSL administrative support services offers solutions that help build a leading processing capability quickly and without large up-front investments. Our optimized back-office process is more accurate and efficient than most firms can achieve on their own. This helps them to simultaneously reduce costs, grow revenue and improve customer service.
For clients seeking a partial solution, KGiSL can smoothly complement your existing staff, functioning as a single focused team. No matter which technology platform you use, whether we host it or not, our business process support service is fully customizable and quickly scalable up and down to meet changing staffing demands to suit your operations.
Our services include: