Toronto, Canada and Coimbatore, India – March 20, 2019 – Canadian contact center company Zedd Customer Solutions Inc. and Indian based KGISL announced that they have entered a strategic partnership agreement.
Under the terms of the agreement, Zedd and KGISL shall undertake to provide contact center and other business process outsourcing services to Canadian and international clients where appropriate. For specific clients and from time to time, the parties will combine their respective management, operations, technical skills and knowhow to offer clients a wide array of services, including inbound and outbound voice response, text-based chat, email support, and live operator enabled artificial intelligence.
“KGISL is able to facilitate service elements that are otherwise out of our realm. These include offshore and nearshore service delivery, proprietary technology and custom applications. As a strategic business partner Zedd will be able to leverage these and offer our clients and prospective clients flexibility and a more complete overall outsourcing solution”, said Michael Cravit, Zedd’s Executive Vice President.
Jayamurali Balaguruswamy, KGISL’s CEO, Business Support Services, has coveted a Canadian presence and is excited about the prospects of working with Zedd. “Zedd’s founding partners have been in the Canadian contact center industry leaders for the past three decades and their familiarity of the Canadian marketplace cannot be overstated”.
Both KGISL and Zedd are PCI -DSS Compliant, and their practical experiences span a multitude of industry verticals, including financial services, insurance, cable and wireless, consumer products, and utilities.
KGISL is part of the KG Group of Companies, a near billion dollar (USD), premier industrial group based in South India that has more than 80 years of multi-vertical focus. KGISL has close to 3,000 seats in Coimbatore and Bangalore, India, Belize and Mexico.
Zedd is a leading Canadian outsourcer that specializes in the provision of third-party contact center services. The company was founded in 2010 by four of Canada’s preeminent contact center professionals and currently has over 500 seats that operate out of 2 call center facilities located in Toronto and North Bay, Ontario, Canada.