Level 1 technical Support -Mumbai Location
- Requirement No:402
- Job Title:Level 1 technical Support -Mumbai Location
- JOB DESCRIPTION:
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ask customers targeted questions to quickly understand the root of the problem
- Talk to customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Should have knowledge in SQL Queries
- Excellent problem-solving skills and Documentation Skills.
- Proven customer service skills.
- Good communication skills (Verbal & Written) and ability to work within a support environment.
- Should be proficient in Hindi
Budget- 2 LPA to 4 LPA