Level 1 technical Support -Mumbai Location

  • Requirement No:402
  • Date:11-11-2022
  • Job Title:Level 1 technical Support -Mumbai Location
  • Location:Mumbai
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk to customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
  • Should have knowledge in SQL Queries

Soft Skills:

  • Excellent problem-solving skills and Documentation Skills.
  • Proven customer service skills.
  • Good communication skills (Verbal & Written) and ability to work within a support environment.
  • Should be proficient in Hindi

Budget- 2 LPA to 4 LPA

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