Banks are investing heavily in digital business initiatives to improve existing revenue streams or operating models, create new revenue sources and develop new business models. Measuring the full range of values generated from technology is an ongoing issue for CIOs and IT leaders. This challenge needs to be addressed through a wider lens on what “value” actually is, and how these values can be quantified.
Bank CIOs can use the 10 highly effective measurements outlined in this research to confirm if their digital investments drive business outcomes.
Jason Malo supports consumer banking institutions through changes to their Internet-enabled banking portals (both mobile and online). He also advises on the best strategic approach to better organize and understand data and how to use modern infrastructure capabilities like cloud services.
Mr. Malo spent 10 years with Bank of America in both technology and business roles leading projects balancing customer experience and security of the online banking platform. He started with BofA as a Developer of online platforms and databases, including data governance and platform transition activities for internal teams in corporate investment and retail banking. Following that, he managed the development, roadmaps, and go-to-market strategies for cloud-based products addressing threats to network infrastructure, personal information and online commerce over a five-year tenure with Verisign.
Gartner, 10 Effective Metrics to Measure Your Digital Investment , 10 July 2020, Jason Malo GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from KGISL.