Fraud Detection

We helped a multinational bank to achieve enhanced certainty in delivery and resource stabilization, thereby improving efficiency across lines of business

Challenge

The Multinational Bank wanted to identify potential risks in the application and provide a seamless platform thereby improving customer service. KGiSL was chosen to help the bank in providing a solution for insufficiency in number of resources allocated, which was weighing heavily on the staff, generating big inefficiencies.

Strategy & solution

The Robot accessed up to 15 applications, both internal and external. It checked several internal and external databases for potential clues of any suspicious activity for the bank’s client and posted this information in a report for a human fraud prevention analyst.

Outcomes

Reduction in time spent on requests eliminating human involvement from 45 minutes to 20 minutes

SLAs brought back to acceptable level

95% automation achieved

AHT reduction from 1 hour to 5minutes

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