An insurance transaction of sale or service involves unique activities of due diligence (Underwriting, Claims adjudication), which would require number of real time checks across data sets.
Our client had a Legacy core system with islands of other functional systems, which do not interact with each other which resulted in
AETINS implemented Digital Transformation Solution, which strategically helped in increasing business and assisted them to overcome operational challenges with a foundation laid for continuous process improvement. DTS also helped in assisting our clients with identifying all rules, converting them into components, exposing as API’s for consumption of all distribution and direct channels. Our “User Buddy” concept provided a unified view of all information required to make decisions. DTS brought in transparency to referral cases and enabled process improvement to increase STP rates. Finally DTS ensures in removing all manual related tasks and making it 100% digital.
Improved turnaround time to process new applications.
Increased staff productivity by more than 50%
70% of cases achieved increased STP rates with our optimizations
Faster response time to client on underwriting decision and pending requirements
Around 50% of capacity at an enterprise level off-loaded, while improving customer experiences and minimizing operational risks.