Insurers are today facing an increasingly demanding customers who have less patience for complex, inflexible and timing consuming process when buying insurance

• High cost due to manual, paper-based process
• Customer dissatisfaction resulting due to lengthy and cumbersome process
• Keeping customer engaged and informed during the process
• Regulatory compliance

KGISL implemented NSURE Assist conversation AI based Chabot that helps the insurance firm quicken & simplify the complex process. Chatbots can solve these challenges by optimizing the customer’s digital journey and providing relevant information at each step.

The Chatbot answers all FAQ’s like – process flow, policy comparison, and policy suggestion based on a rich database. Based on the user info the Chatbot can easily identify the query and consumption pattern to suggest the most appropriate offers. The data provided is instrumental for the sales team to get a clear picture of potential customer needs and assigned to the sales representative for better targeting. The chatbot can be integrated with social messenger applications like FB messenger, Line, Telegram, Whatsapp, and other enterprise applications.