KGiSL has always been a visionary and has pioneered the growth of the IT/ITeS - BSS in Coimbatore since 1996. Our mastery and business acumen in the IT/ITeS-BSS and managed services is leveraged to support top companies meet their goals, drive business growth and innovation.
KGiSL leverages world class processes, industry expertise, functional experience; feature-rich customized solutions, operational excellence, infrastructure, proprietary platforms, innovative tools, highly trained employees and the state-of-the-art technology to deliver our clients world-class outcomes.
Business Support Services are custom tailored to meet client needs and their end customer needs, and are typically provided via delivery centres in Coimbatore, Bangalore and Jamaica. We offer an end to end multi-channel integrated business services that help improve our clients’ efficiency and performance while delivering measurable results that meet all service and legal requirements.
KGiSL BSS service offerings include
- Recruitment Support
- Customer Support
- Back office Support
We render high-quality service while also lowering overall cost of operations. We apply extensive analytics capabilities—using our industry acumen, the data we manage for clients and our knowledge of your organization to improve your operational engine. By uncovering hidden insights, we generate innovations that result in business growth.
We are passionate and committed in adding value to the industries we serve and adopt a partnership approach to client engagement. Every project is executed with utmost professionalism matching all facets of any business requirement, constantly surpassing our personal benchmarks for the finest delivery. World’s leading organizations trust us to dramatically improve their business process performance and achieve strategic goals.
KGiSL BSS has proven capabilities and deep domain expertise in voice, data, and social media business operations. Our delivery centres in Coimbatore, Bangalore and Jamaica offers multiple process support for clients from various verticals. Our integrated process approach enable faster return on investment by reducing service costs, improving customer retention and increasing revenue per customer.
Demonstrated capability to reduce cost to serve and improve customer experience
- Analytics driven approach to sales and service
- Business metrics-driven approach to continuous improvement
- Security Compliant (PCI, EN ISO 9001:2008)
- 24 x 7 x 365 support
- Multiple channel support (email, social media, web based, phone etc.) enabling customer choice
- Easily scalable operations
- Automated & robust Work Force Management System, Production & Quality management Systems
- Real time Dashboard and MIS
- Standardized and documented business processes
- Demonstrated capability to reduce cost to serve and improve customer experience