Salesforce CRM

KGiSL brings a comprehensive Salesforce Implementation service that includes consulting, customization, migration, configuration, and integration. With expertise in CRM business process and delivering Salesforce services from small to large-scale and complex CRM implementations, KGiSL has helped clients to accelerate and scale their digital transformation and CRM transformation goals. Our services are crafted to bring in digitization and innovation to your marketing, sales, customer service and cloud strategies keeping your ROI on CRM investments in mind.

What we Offer

Our offerings strive to improve your business processes and workflows to eradicate complexities and bottlenecks with the best fit Salesforce services for your business

Consulting and implementation

Aimed at supporting and improvising your marketing, sales, and customer service needs, KGiSL delivers quick and seamless implementation across a wide range of Salesforce product and platform offerings with a consultant led strategy and approach

Development and Customization

With over two decades of application development expertise across various technologies, KGiSL excels in delivering custom Salesforce applications that fit your business and digital needs. Salesforce platform bundled with our robust application development methodologies assure a scalable, user friendly and productive applications to streamline internal business processes that compliment delivery planning and management analysis. Deeper levels of customization possibilities are brought to the table to suit your business growth needs.

Integrations and Migration

Our Salesforce integration services cover a wide range of integration and migration services. With a thorough understanding and analysis by our experts, Integrating Salesforce with your existing platform is made a breeze and you get the desired results in terms of availability, productivity, and efficiency. API integrations, Middleware Integrations, Legacy and third-party system integrations and application integrations are some of our major integration offerings.

Automation

Our marketing automation offering using Salesforce Marketing Cloud improves the efficiency of your marketing activities. The offering is tailored to bring you results like increase in lead volume, increase in lead conversion and a faster ROI for marketing. The offering along with our consultants deliver a stack of services that help your business gain the most out of the platform

Solutions

Sales Cloud

Salesforce Sales Cloud is a cloud-based CRM platform that keeps information about leads, customers, and sales all in one place. Sales Cloud stores your data in the cloud, which means you can access it from anywhere in the world, at any time of day, and from any device. Sales Cloud automates the sales process and uses point-and-click tools to enhance and customize workflows. Using the Sales Path tool, sales managers can customize the stages and steps that reps will follow as they create and maintain records. The most powerful thing about Salesforce Sales Cloud is how it uses your sales data. It ranks your leads, helping you zero in on the warmest opportunities and connecting them to the best possible rep, maximizing your odds of closing.

Services Cloud

Salesforce Service Cloud is a comprehensive service management platform that enables organization's to work with customers and channel partners to provide excellent service efficiently. It is a unified platform for managing all cases assigned to an agent so that it can help in prioritizing the tasks at hand. This also helps give personalized experience to the customer of each case. Give each customer a good service experience based on their unique problems and history of purchases and complaints. Make the service available 24/7. Meet the customers on their preferred channels like mobile, phone, chat etc.

Marketing Cloud

Salesforce Marketing Cloud is a customer relationship management (CRM) platform for marketers that allows them to create and manage marketing relationships and campaigns with customers. Collect, connect, and analyze known and unknown customer profiles for a Birdseye, consolidated view of your target market. Journey Builder helps you to remodel your campaign(s) by enabling the digital marketers to deliver a personalized experience at every step of the customers’ journey, throughout multiple marketing channels. Marketing Cloud offers interesting services for both B2B (when the customer is another company) and B2C businesses (when the product or service goes directly to the end consumer or customer)

Commerce Cloud

Salesforce Commerce Cloud is a highly scalable, cloud-based software-as-a-service (SaaS) ecommerce solution. It offers best-in-class features and functionality developed and refined over many years to provide a highly optimized ecommerce experience. The solution’s basic premise is to enable your organization to do what it best- trades the platform as hard as possible without having to focus on some of the associated challenges of non-SaaS ecommerce platforms: stability, scalability, or managing a technical agency, team or roadmap. As an approach it’s quite compelling that Salesforce are pinning their financial success to the growth of the client’s revenue in what’s described as a ‘shared success’ model. But this structure might not appeal to all business owners.

Community Cloud

Salesforce Community Cloud is an online social platform for companies to create, branded sites connecting customers, employees, and partners with each other. By streamlining your key business operations and extending them across departments and offices, everyone who is part of your business ecosystem can execute his or her work in real-time, support customers more effectively, and close deals faster. You can leverage your CRM data by directly connecting with your community or any third-party system. Directly connecting partners, distributors, and resellers help you drive sales. It streamlines sharing of records, leads and contacts, integrating with third-party systems, and avoiding channel conflicts. You can immediately take action in lead conversion and marketing funds approval right in the feed. It also has data sharing and dashboards and reports to ensure alignment of goals.

Benefits

Sales Cloud

  • Increase sales pipeline
  • Boost sales productivity
  • Receive more leads and close more deals
  • Decision-making procces

Service Cloud

  • Telephony integration
  • Resolve case faster
  • Smart service with 360-degree view of customer
  • Increased customer satisfaction

Marketing cloud
 

  • Shape customer experiences
  • Focused on healping individual journeys
  • Collect, connect, and analyze known and unknown customer profiles

Einstein analytics
 

  • Sales forecasting
  • Top-notch view of KPI
  • Intelligent interpretation

Salesforce CPQ and communities

  • Design branding
  • Guided selling
  • Increase deal size/up sell/cross sell
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