The Quality Assurance department of this automobile giant manually checks for defects in all items once the goods are received. These are recorded in Field Technical Report (FTR) manually and uploaded in their vendor management web application. Every FTR is then verified by the Quality Assurance Manager and approved. The online and offline Field Concern report (FCR) are created for validated and approved FTRs. The FCR again needs to be approved by relevant authorities. These reports are then available to the vendors over the web application or are emailed to them.
The complete report and request processes were split into 4 sub-processes for service request workflow automation. UiPath robots were designed to process the complete workflow with minimal manual intervention
The whole process was automated making it easy for users to create issue /service requests
470+ hours saved every month.
70% reduction in Average Handling Time
90% automation achieved.
80% reduction in lead time in replacement of defective items
Significant reduction in operation cost
Improved quality and effective reporting.