To provide application support centre and Asc team with 24/7 support. There was in need for proper focus on tasks like
System monitoring, system health checks, SAP UID creation, deletion and modification, SAP administrative activities, job scheduling, e-mail monitoring, ticket registration.
We provide 24/7 support in maintaining support logs, categorizing, prioritizing, tracking, and routing of the changes and incidents. We are also competent in monitoring the services/application performances implemented by the client.
Continues business support (provided 24/7 support)
Provision to expand whenever required
Resource and knowledge management made easy
Maintained high SLA