The process of documents verification is a manual, tedious and time consuming for any new loan application received. Adherence of KYC norm is imperative to ensure a risk free loan disbursal.
- Repetitive research process, involving structured information –SLAs are severely delayed due to workload without added FTEs
- Handlers manually check on different web portals, documents on related information for Home Loan applications, and then collate everything in a single file
- Process is handled by two different teams and involves several web portals, internal mainframe and desktop applications, e-mails
- Volumes: 100 applications/ week; AHT: 20 min/ application
- The complete document verification process was analyzed by our automation experts and a viable automation plan was created for the complete process
- The developed UiPath bot scanned through all different web portals, verified and gathered all the pre-determined information
- The bot then collates necessary information into a report and shares it to the authorized person for approval.
- This helped handler and authorizers in spending more time on analyzing the information and taking the best decision.
70% of effort automated
AHT reduced by 70%
ROI in 11 months
Error rates reduced to 0%
Increased customer satisfaction