Case StudyVerification of
Loan Applications Documents
Process automation for a leading Indian Private Bank

The process of documents verification is a manual, tedious and time consuming for any new loan application received. Adherence of KYC norm is imperative to ensure a risk free loan disbursal.

Challenge

  • Repetitive research process, involving structured information –SLAs are severely delayed due to workload without added FTEs
  • Handlers manually check on different web portals, documents on related information for Home Loan applications, and then collate everything in a single file
  • Process is handled by two different teams and involves several web portals, internal mainframe and desktop applications, e-mails
  • Volumes: 100 applications/ week; AHT: 20 min/ application

Solution

  • The complete document verification process was analyzed by our automation experts and a viable automation plan was created for the complete process
  • The developed UiPath bot scanned through all different web portals, verified and gathered all the pre-determined information
  • The bot then collates necessary information into a report and shares it to the authorized person for approval.
  • This helped handler and authorizers in spending more time on analyzing the information and taking the best decision.

Benefits

automation

70% of effort automated

tat

AHT reduced by 70%

hand-07

ROI in 11 months

sla-1

SLAs Improved

errors

Error rates reduced to 0%

satisfactn

Increased customer satisfaction

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