Conversational AI Chatbot
NSURE Assist A platform to enrich customer experience
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Queries addressed instantly with 24/7 NSURE Assist Chatbot

Ability to handle large volume of requests

Reduced cost for customer support

NSURE Assist Chatbot, conversational AI chatbot, a streamliner for interactions between customer and company. It enables organizations to help their customers throughout the process of enquires, new offerings, transactions, customer support and services

It leverages cutting-edge technologies to achieve natural communication for speech recognition, intuitive reasoning, and multilingual capabilities.

Virtual Assistant Benefits

  • 24/7 availability
  • Handles large volume of requests
  • Saves cost and time
  • Higher productivity

Integrations for seamless experience

A digital assistant that can be integrated with popular enterprise applications to enrich customer experience

  • zoho
  • zendesk
  • SAP
  • freshdesk
  • Google_Calendar
  • salesforce
  • microsoft-teams
  • slack
  • hangouts
  • Skype
  • Telegram
  • whatsapp

Provides exceptional solutions for customers across

Industry verticals
  • Airlines
  • Banking
  • Healthcare
  • Insurance
  • Retail
  • Supply chain
  • Telecom
Business functions
  • Support
  • Sales
  • IT helpdesk support
  • HR
  • Finance
  • Marketing
  • Operations

How KGiSL’S NSURE Assist is different from the rest?

  • BYONE (BringYour Own NLP Engine)

    Use NSURE Assist NLP Engine or bring your own NLP engine like LUIS, Lex, dialog flow

  • Personalized chat

    Personalized chat response based on customer needs & recommends proactively during cross sell & up sell

  • Live agent transfer

    Customer emotion & sentiments based auto-transfer to live agent for seamless customer experience

  • Analytics

    Get real-time reports, monitor and respond better than before

  • Training data augmentation

    Augment training data for better results and saves time

  • Supervised learning

    Supervised and unsupervised learning for continuous learning

  • Rich UI & multilingual

    Rich UI/UX with multiple language without loosing context

Key Highlights

Our chatbot as a services enables you to

Offer more to your customers

ML and NLP powered suggestions to upsell and cross sell to your existing as well as new customers.

Remodel your customer support experience

Providing automated customer support through multiple channels with a quicker turn-around-time and in their native language.

Build one powerful dashboard for your customer engagements

Get real-time reports, monitor and respond better than ever.

Measurable KPIs and ROIs

  • 3X increase in conversion
  • 20%increase in average order value
  • 48%decrease in customer care costs
  • 95%peak in customer satisfaction

Success stories

  • How we helped a leading bank to handle high volume of requests raised by their customers regarding account balance, card rewards, password reset and other related queries.
    Our solution helped the bank achieve
    • 3X Improvement in customer engagement and satisfaction
    • 24% Reduction in Call Volume
    Read more
  • Insurers are today facing an increasingly demanding customers who have less patience for complex, inflexible and timing consuming process in buying insurance
    NSURE Assist conversational AI based chatbot helped insurers in
    • Eliminating mundane and time-consuming jobs
    • Seamless integration to existing backend systems
    • Providing 24/7 support to customers
    Read more

Conversational AI in Banking KPIs

  • 20%

    increase in online sales by offering personalized recommendation

  • 3X

    increase in customer engagement

  • 43%

    increase in customer satisfaction ratings by making it easier for customer to understand confusing banking terms

  • 25%

    decrease in call volume

Conversational AI in Insurance KPIs

  • 20%

    increase in online insurance policy sales by offering personalized recommendation

  • 50%

    of query management processes can be automated using Conversational AI

  • 43%

    increase in customer satisfaction ratings

  • 25%

    decrease in claims handling time

Conversational AI in Telecom KPIs

  • 30%

    reduction in customer service cost is achieved by deploying IDAs (Intelligent Digital Assistant) and through through automation of support functions.

  • 80%

    of routine questions can be answered by IDA, freeing up agents for more productive works

  • 50%

    Decrease in call volume by implementing IDAs across multiple touch points

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