Our customer faced challenges in their HR department, including:
The customer required a centralized system to monitor and comprehend employee queries about multiple policies, as well as serve as a one-stop solution for various other HR-related services.
Converse.CX, the intelligent HR conversational AI, a unified platform powered by machine learning had been introduced into their process. Armed with NLP-driven search, it made policies readily understandable, while a centralized ticketing system across CRMs simplified issue resolution. The platform fostered employee connection through personalized communication and empowered teams with customized features, enhancing morale and workflow efficiency. Using advanced analytics, it unveiled valuable insights into employee sentiment, guiding data-driven decisions.
A centralized ticketing system with self-service options for ticket creation and tracking.
Policy-related inquiries were recognized and addressed with trained policy documents.
Automated the employee information validation with just a few clicks.
Facilitated direct and clear communication between HR and employees.
Effortless attendance recording for employees clocking in and out, facilitated by the Conversational AI.
Employee queries were promptly resolved or escalated to the next level.
Employee self-service for simple queries.
Everyone is informed, connected, and heard.
Boosted morale and satisfaction through sentiment analysis.
Tailored workflows & functionalities built around each team’s unique needs.