The complete report and request processes were split into 4 sub-processes for service request workflow automation. UiPath robots were designed to process the complete workflow with minimal manual intervention
- FTR Database Update– Downloads the FTR data created by the QA team from the web-based application and maintains as FTR Database on daily basis.
- FTR Request creation and upload- Creates FTR request in the web application and uploads PDF reports to the document management system. Suppliers are notified about the creation of FTR and can view the specifics in the vendor management application
- FCR Creation – Creates online and offline FCR from FTR database in the application on daily basis.
- FTR- Weekly Report- Creates Weekly report from FTR database
The whole process was automated making it easy for users to create issue /service requests