The Quality Assurance department of this automobile giant manually checks for defects in all items once the goods are received. These are recorded in Field Technical Report (FTR) manually and uploaded in their vendor management web application. Every FTR is then verified by the Quality Assurance Manager and approved. The online and offline Field Concern report (FCR) are created for validated and approved FTRs. The FCR again needs to be approved by relevant authorities. These reports are then available to the vendors over the web application or are emailed to them.

Key Challenge

• Delays in reporting defects to their suppliers causes delays in  replacement hindering smooth workflow
• High volume –  1100 FTRs approximately every month to be processed
• Suppliers are not notified from the time of detection of defects for them to be prepared.
• Possibilities of data entry errors