NSURE Assist Conversational AI based Chatbot was implemented as a first-line customer support in their website and customer mobile app instead of the Helpdesk staff. As a result the Chatbot was catered to answer:
- Account related queries
- Transaction inquiries
- Credit limit
- Pay bills
- Loan and mortgage application status
- Change in Personal information
The Chatbot seamlessly routes more complex interactions – such as questions regarding mortgage or loan eligibility to Salesforce, all from within the same chat window. This routing is more beneficial for the support staff to focus on more meaningful interactions that bring greater value to the bank. The Chatbot is a no-code conversational AI platform and it’s easy to design dynamic self-service interactions – just drag, drop and automate the workflow.