Empowering a global electronics corporation with technology and operational transformation

What our customer encountered?

Our client, a prominent global electronics manufacturing corporation, faced the following challenges:

Source and retain qualified resources to meet development demands.
Reallocate resources for short-term projects.
Maintain an in-house team with 24/7 support.
Shortage of sufficient infrastructure and workspace.
Lack of a cost-effective team for support projects.
Maintain expenses and efforts associated with technical training and upskilling.

The challenges resulted in:

Talent shortages and turnover
Project delays and overburdened teams
Customer dissatisfaction
Workspace constraints
Elevated operational cost
Skills gap and inefficiency

What our customer needed?

The client wanted to set up a scalable, cost-efficient dedicated offshore development center that offers continuous support, specialized expertise, and global coverage that can effectively address the challenges associated with project delivery, business continuity, system management, downtime, infrastructure, and customer support delays.

The Solution

KGiSL conducted a thorough analysis and evaluation of the situation, subsequently formulating a professional proposal to establish a dedicated Offshore Development Center (ODC), meticulously tailored to meet the client’s specific requirements. This ODC acted as an extension of their existing operations and provided a range of solutions to overcome the existing difficulties.