Case Study
Mandatory UAE unemployment insurance scheme portal Involuntary Loss of Employment (ILOE)

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    Requirement

    A platform for Mandatory Insurance Scheme

    Synopsis

    Implementation of the Involuntary Loss of Employment (ILOE) insurance portal, a unique Scheme that provides security for employees losing their job due to reasons other than disciplinary action or resignation. Dubai Insurance was the authorized insurer to issue the Involuntary Loss of Employment policies on behalf of the ILOE Insurance Pool.

    Scope of the scheme

    Emiratis and residents working in the federal government and private sectors will be compensated with a monthly cash benefit up to 60% of their average basic salaries drawn during 6 months prior to loss of employment. The cash benefit would be provided for a maximum of 3 consecutive months for a claim only for the workers who have paid their monthly premium for at least 12 consecutive months.

    Challenge

    • The UAE government was planning to implement the scheme to protect the workers at the earliest possible.
    • 6+ million workers to be covered within a period of 3 months’ time.
    • Should also be self-service friendly for the blue collars.
    • Enabling and integrating through 8 different channels
    • Easy instalment payment options

    KGiSL’s NSureAn Insurance Platform

    The blend of KGiSL’s 25+ years of insurance expertise along with in-house domain experts and techno-functional professionals went on a true agile model for a super-fast development of the portal. The project was delivered in 3 months of time without compromising on quality.

    The complete portal ticking all the requirements from the client was built on NSURE’s latest and future proof technology platform. Additionally, the platform was equipped with KGiSL’s state-of-the-art analytical and reporting engine for better operational efficiency and customer experience. User experience was given utmost importance to enable simple, self-explanatory, self-onboarding and self-service features for ease of use by the common public.

    The portal was made available for employees to buy policies via:

    • Online
    • Mobile App
    • Short Messaging Services (SMS)
    • Kiosks
    • Banks
    • Exchange Houses
    • Call centres
    • Businessman Service Centres

    Generated on Day 1

    handling capability

    with 2,500 concurrent logins.

    generating capability

    and reporting capabilities

    across multiple platforms 

    30,000 successful policies
    30,000 successful policies 200,000 policies per day
    200,000 policies per day 300,000 logins per day
    300,000 logins per day 7.5 million policies in 90 days
    7.5 million policies in 90 days Comprehensive analytics 
    Comprehensive analytics  Seamless functioning
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