The physical damage assessment process posed several challenges to our client due to:
Our client required an advanced solution capable of mitigating additional operational costs, and alleviating resource allocation and logistics challenges to curb their customer attrition rates.
Introduced NSURE video assessor, an advanced virtual claims assessment tool designed to facilitate remote evaluations through live streaming, eliminating the need for assessors to be physically present at incident locations. Additionally, the system offered robust capabilities for recording and capturing evidences. This video engagement solution streamlined the claims assessment and processing procedures, ensuring efficiency and promptness.
Web-based video streaming which is accessible without the need for a mobile app.
System capable of capturing high-definition videos and images to ensure precise assessment.
Solution that can be seamlessly integrated with any claims management system.
Accelerated processing and reporting capabilities for swift resolution.
Solution to record and sort communication between the customer and insurers
Solution that enables continuous video recording with the option to take snapshots in parallel.
60% cost reduction in the overall claims journey
Increased levels of end-customer satisfaction
Real-time and accurate validation
Reduced time and cost of travel
More secure and minimizes fraudulent claims.