Due to crisis, government/institutions have released schemes to mitigate customer distress. Banks are required to accommodate requests arising due to it.
Based on respective country/region guideline, retail and corporate customer can reach out to banks for:
These requests are out of the planned capacity for BFS institutions. While adding to the processing effort, in most cases these requests must be accommodated in short to medium term.
EMI deferrals and rate reduction requests |Unattended Bots
Loan restructuring or Fast Loan processing |Attended and unattended Bots
80 – 100%