Speedy claims processing for small commercial business

COVID-19 Challenge

A surge in small business loss claims creates processing backlog

Many small business customers are raising claims notifying of losses due to the current pandemic. This has led to significant surge in  claim/loss notification–with an estimated volume of 800-1,000 claims per day, overwhelming back office operations.

Solution

5 bots have been leveraged to reduce overhead of claims adjudicators allowing back offices to focus on claims processing. The rapid development and deployment of these bots has facilitated the department’s ability to address initial first notice of loss tasks, including letter generation and responses to small business customers.

Current daily average of processed claims are 200-300.

Benefits

Accelerates
claims processing

Alleviates backlog

Reduces claim
response time

Assists
small businesses

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